Terms and Conditions

Last updated: May 1, 2026

PREAMBLE AND ACCEPTANCE OF TERMS

This document constitutes a legally binding and enforceable agreement (hereinafter, the "Agreement" or "Terms") entered into between Hyper Services DMA, a limited liability company incorporated and operating under the laws of the United States of America (hereinafter, the "Company", "we", "us", or "our"), and any natural or legal person who accesses, purchases, or uses our services (hereinafter, the "User" or "You").

By accessing our website, completing a purchase process, acquiring physical products (including, without limitation, DMA hardware devices, fusers, Makku cards, Mini PCs, and peripherals), downloading software or firmware, joining our official communication channels (including Discord servers), or using any related service, You express your explicit, irrevocable, and unreserved consent to be bound by the terms of this Agreement.

MANDATORY LEGAL NOTICE: If You do not accept all of the clauses stipulated herein, You are expressly prohibited from accessing, acquiring, or using any product, hardware, software, or service of the Company.

1. PURPOSE AND SCOPE OF SERVICES

The Company is dedicated to the design, assembly, distribution, and sale of specialized hardware products and advanced software and firmware solutions. These Terms govern all commercial transactions, logistical shipments, software licenses, technical support services, and the use of community platforms owned by the Company.

2. LEGAL CAPACITY AND ELIGIBILITY

Access to and purchase of products and services offered by the Company are strictly restricted to individuals who have full legal capacity to enter into contracts. By performing a transaction, You declare and warrant under penalty of perjury that:

  • You are of legal age in your jurisdiction of residence and, in any case, are at least eighteen (18) years of age.

  • You possess the legal capacity and authority necessary to be bound by the terms of this Agreement.

  • The acquisition and use of the products (both hardware and software) are legal within your country, state, or local jurisdiction.

The Company reserves the right to unilaterally terminate the contract and deny service or product delivery to any person, at any time, and without prior justification.

3. NATURE OF PRODUCTS AND USER RESPONSIBILITY

All products marketed by the Company —including DMA cards, fusers, specialized hardware, Mini PCs, customized software, and firmware— are supplied exclusively for educational, technological research, security testing, development, and strictly personal use purposes.

The User assumes exclusive, full, and sole responsibility for ensuring that the use of acquired products complies with:

  1. Applicable local, state, federal, and international laws.

  2. The Terms of Service and Use Policies of any third-party platform, operating system, or software publisher.

  3. The rules of any tournament, sports league, or competition in which they participate.

The Company does not promote, authorize, or take responsibility for the improper, malicious, or illegal use of its devices or software. Any use that contravenes third-party guidelines will be the sole and exclusive responsibility of the User.

4. ABSOLUTE DISCLAIMER OF WARRANTIES AND ASSUMPTION OF RISKS

The hardware and software products of Hyper Services DMA are advanced high-tech tools. The Company provides all its products and services "as is" and "as available," without warranties of any kind, whether express or implied.

4.1 Exclusion of Technological Guarantees

The Company DOES NOT warrant or take responsibility for:

  • The undetectability of software, firmware, or hardware by third-party security systems or anti-cheat tools.

  • Immunity from account suspensions, permanent bans, or hardware blocks (HWID bans).

  • The continued compatibility of products after future operating system updates, software patches, or third-party modifications.

  • The uninterrupted continuity of digital services or support servers.

4.2 Voluntary Assumption of Risks

By purchasing or using our products, the User knowingly and voluntarily acknowledges and accepts all inherent risks, including but not limited to: data loss, operating system instability, physical damage to third-party computer components, account suspensions, and any resulting financial loss. Under no circumstances will refunds, compensation, or credits be granted for the occurrence of these events.

5. HARDWARE, SHIPPING AND LOGISTICS POLICY

Due to the technical and high-demand nature of our hardware (DMA devices, fusers, Makku cards, Mini PCs, etc.), all hardware sales are final and irrevocable.

5.1 Cancellations and Modifications

Once the User processes payment and the order is confirmed, it enters the logistics processing phase and cannot be canceled or modified. It is the User's sole responsibility to meticulously review order details before finalizing the purchase.

5.2 Logistics, Customs, and Deliveries

  • Address Changes: Address changes will only be processed if the User formally requests them before the shipping guide or label is generated by our logistics department.

  • Tariffs and Taxes: The User is solely responsible for any import tariffs, customs duties, brokerage fees, or specific import regulations of their country. The Company is not responsible for retentions, delays, or confiscations carried out by customs authorities.

  • Risk of Loss in Transit: The Company is not responsible for delays by shipping companies, lost packages due to incorrect addresses provided by the User, or theft after certified delivery by the carrier.

5.3 Factory Defective Hardware (DOA)

In the exceptional case that a hardware device arrives with an evident manufacturing defect (Dead on Arrival), the User must notify the Company's technical support within 48 hours of confirmed delivery. To be eligible for a replacement, the User must return the defective unit for technical inspection. Once the defect is verified by our engineers, a replacement unit will be shipped. No cash refunds will be issued under this premise.

6. DIGITAL PRODUCTS POLICY (FINAL SALE)

All digital products —including general firmware, customized firmware (custom firmware), software licenses, unlockers, and access subscriptions— are considered consumable goods with immediate execution and therefore constitute a FINAL SALE.

No refunds, withdrawals, or purchase cancellations for digital products will be accepted, unless all of the following conditions are strictly and concurrently met:

  1. The digital product presents a critical originating technical failure that completely prevents its execution.

  2. The Company's technical support team has been unable to resolve the issue after due remote assistance.

  3. The User has opened a formal support ticket within 24 hours of purchase.

  4. It is demonstrated that the User has meticulously followed the installation and configuration guides provided by the Company.

Refunds will not be processed in the following cases: incompatibility with the User's hardware, configuration errors, lack of technical knowledge on the part of the buyer, changes of mind, or detection by third-party software.

7. FRAUD PREVENTION, DISPUTES AND LEGAL CONSEQUENCES

The User undertakes to not initiate chargebacks or financial disputes with their bank or payment processor without first having exhausted the amicable resolution process with the Company's support team.

7.1 Sanction for Contractual Breach

The filing of a fraudulent dispute or claim will be considered a material and serious breach of this Agreement. In such a case, the Company reserves the right to:

  • Immediately and permanently revoke all active software and firmware licenses of the User.

  • Block access to future hardware orders and support services.

  • Share with payment processors and banking entities all relevant evidence, which includes, among others: IP address logs, software download timestamps, Discord communication logs, shipping data, and certified delivery confirmations.

7.2 Collection Actions and Blacklist

The Company reserves the right to report Users who commit financial fraud to debt collection agencies, credit bureaus, and e-commerce fraud prevention networks, and also reserves the right to initiate relevant legal actions for the compensation of damages caused.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Hyper Services DMA, its directors, employees, partners, suppliers, or affiliates be liable to the User or any third party for indirect, incidental, special, punitive, or consequential damages of any nature.

This includes, without limitation:

  • Loss of profits, revenue, or data.

  • Reputational damages or business interruption.

  • Loss of access to third-party accounts, video game suspensions, or tournament disqualifications.

  • Damages arising from the use or inability to use the hardware or software.

The Company's total and aggregate liability for any claim arising from or related to this Agreement, regardless of the form of legal action, shall be strictly limited to the total amount actually paid by the User to the Company for the specific product or service that gave rise to the claim.

9. INTELLECTUAL PROPERTY AND COMMUNITY CONDUCT

All visual content, trademarks, patents, software, source code, firmware, technical documentation, installation guides, and materials available on our official channels are the exclusive intellectual property of Hyper Services DMA.

  • Prohibition of Reverse Engineering: It is strictly prohibited to decompile, reverse engineer, modify, or redistribute the Company's software and firmware without express written authorization.

  • Discord Community and Support: Access to our community channels is a discretionary privilege and not an acquired right. The Company reserves the right to exclude, mute, or ban any user who violates community rules or leaks confidential information, private guides, or firmware to third parties. Such exclusion will not entitle the User to any type of refund.

10. DISPUTE RESOLUTION, ARBITRATION AND APPLICABLE LAW

10.1 Governing Law

This Agreement and any dispute arising in connection with it shall be governed by and construed exclusively in accordance with the laws of the United States of America, without giving effect to any principles of conflict of laws.

10.2 Mandatory Arbitration and Waiver of Class Actions

Any controversy, claim, or dispute arising from these Terms of Service or the use of our products shall be resolved through individual and binding arbitration, with the User expressly waiving their right to litigate in ordinary courts.

Furthermore, the User irrevocably agrees to waive their right to participate in any class actions, consolidated arbitration, or representative claims against the Company.